Privacy Policy
Last updated: January 2026
1. Information We Collect
When you shop with INFILOFT, we collect information necessary to process your orders and provide you with the best possible experience. This includes: • Personal details such as your name, email address, phone number, and delivery address when you create an account or place an order. • Payment information processed securely through our payment partners (JazzCash, EasyPaisa, Stripe). We do not store your card details on our servers. • Order history and preferences to improve your shopping experience. • Device and browsing information such as IP address, browser type, and pages visited to improve our website performance.
2. How We Use Your Information
We use your information solely to: • Process and deliver your orders across Pakistan. • Send order confirmations and delivery updates via SMS and email. • Respond to your customer service enquiries. • Send promotional emails and new arrival alerts (only if you have opted in — you can unsubscribe at any time). • Improve our website and product offerings based on shopping patterns. • Prevent fraud and maintain security of our platform.
3. Information Sharing
We respect your privacy. We do not sell, trade, or rent your personal information to third parties. We share your data only with: • Delivery partners (TCS, Leopards, BlueEx, M&P) to fulfil your orders — limited to name, address, and phone number only. • Payment processors to handle transactions securely. • Legal authorities if required by Pakistani law or court order.
4. Data Security
We take data security seriously. Our website uses SSL encryption (HTTPS) to protect all data transmitted between your browser and our servers. Payment transactions are processed through PCI-DSS compliant payment gateways. We regularly review and update our security practices.
5. Cookies
Our website uses cookies to: • Keep you logged in to your account. • Remember items in your cart. • Understand how visitors use our site (analytics). You can disable cookies in your browser settings, but this may affect some website functionality such as the shopping cart.
6. Your Rights
You have the right to: • Access the personal data we hold about you. • Request correction of inaccurate data. • Request deletion of your account and associated data. • Opt out of marketing communications at any time. • Lodge a complaint if you believe your data is being misused. To exercise any of these rights, contact us at infiloftpk@gmail.com.
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Order records are kept for 7 years for legal and accounting purposes. You may request deletion of your account at any time.
8. Children's Privacy
INFILOFT is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on our website. Continued use of INFILOFT after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us: Email: infiloftpk@gmail.com WhatsApp: +92 322 5104955 Address: Rawalpindi, Pakistan